Refuse to accept ‘No’ from corporate giants — it can work

Happy endings are hard to come by in dealing with big business, but here’s one to share. It didn’t come easily, but it was worth it — to the tune of hundreds, perhaps thousands of dollars.

Target1I had been fully prepared to blast Target in this space if it wouldn’t send me a simple one-paragraph letter on company letterhead. But someone at corporate headquarters saw the light and did the right thing.

Target had initially refused to send me a letter verifying that on a certain date I added my domestic partner as an authorized user on my credit card. We needed this as a proof of status to add Michelle to my health insurance policy. Target’s refusal would have delayed this and forced her to continue paying monthly premiums on another policy.

Several weeks of phone calls and e-mails finally resulted in a letter granting my request. I was pleasantly surprised, to say the least. I even had Michelle open the letter, because I didn’t want to read any bad news myself.

So instead of bashing or boycotting Target, I will give credit where it’s due and continue to shop there.

The lesson here, though, is not that Big Bad Corporations Have a Heart. It’s that consumers have to advocate for themselves, sometimes relentlessly. Don’t take “No” for an answer, even if it takes time and saps your energy.

And if you do find yourself in this kind of battle, be firm but not nasty. You catch more flies with honey than with vinegar, my parents always said. Appeal to the company’s sense of humanity, or at least their grasp of public relations — most are well aware that social media can create nightmares for bad actors.

As a holiday bonus, I can also report a positive resolution to another confounding situation with a large corporate-like entity, the U.S. Postal Service. A birthday package I had sent via two-day Priority Mail to my son in Seattle was “lost” for almost two weeks.

The box finally arrived in one piece, its contents intact. A postal clerk in my hometown was relentless in his pursuit of finding out why the package kept bouncing from state to state on the West Coast before it was delivered. He was apologetic, and insisted I come in for a refund. You can bet I did.

The clerk was very gracious, and the experience left me even more confident in the Postal Service — even though no one knows why the package earned so many frequent flier miles. But a happy ending is a happy ending.

Advertisements

About Jim McKeever

Observer, writer, father, runner based in Central New York.
This entry was posted in communication, Irish Investigations, Technology and tagged , , , , , , , , , , , , , , , , , , . Bookmark the permalink.

7 Responses to Refuse to accept ‘No’ from corporate giants — it can work

  1. Reblogged this on Martha Keim-St. Louis' blog and commented:
    The good guy won this time!

    Liked by 1 person

  2. markbialczak says:

    Somebody at Target gets it. That makes me smile today, Jim. Fantastic. A human at the big box who acted like it. It makes me wonder why somebody there had to act like a jerk and refuse you in the first place, right, when all it did was cause more work their the company. Hmmmm. Have a great day. And kudos for the post office workers for finally righting errors and getting the package to your awaiting son out west.

    Liked by 1 person

  3. I sure do appreciate a good ending story. This is a twofer. Thank you Jim!

    Liked by 1 person

  4. And they all lived happily ever after… well until the next corporate blunder. 😀
    Diana xo

    Liked by 1 person

  5. cat9984 says:

    It’s always nice (and unfortunately rare) to find someone at a large company who is willing to put in the extra effort to correct a company mistake. But you are absolutely right – stick with it long enough and you will find that person.

    Liked by 1 person

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s